How long does it take to receive an order? Domestic USA Only
I hope you can understand by reading this that we are people just like you. We work hard daily to ensure orders leave in a timely fashion. With that being said, as a blanket policy we ask for up to but not limited to, 1 business days for any single order to depart our facility. Thousands of customers participate in our sales, especially HTV sales that are $1 or more, may take longer than the expected shipping time. We service thousands of businesses all over the world. We cannot guarantee any order leave in a certain amount of time. We cannot predict if anything will go wrong. All orders to the same person will ship together and cannot ship in two departures. If you do have multiple shipments you will not receive a shipping credit as this is a fee due at the time collected. Please understand we are people, just like you. If you agreed to a delay, when you call we will bring it up because we mentioned it BEFORE you placed your order.
Read about Vinyl 911 here for same day departure service that is free to anyone.
I ordered clothing, why has my order not shipped?
We do not store clothing in our American, Australian, or Canadian facilities. We order these custom in and ship them all together. We ship your clothing with your vinyl in a single box. This may delay your order. Please take a moment and ensure you do not need us to ship your order quickly. We do not have a specific time. We try to ship all clothing orders at least every week.
How long does it take to receive an order? All International Orders
Orders can take up to 7-21 business days (expected) or longer. We cannot control this. We cannot predict or any customs fees or duties, these are your responsibility.
Should I call to place an order?
We are able to take an order by phone yes, however we prefer and will insist you do it online. This is only because you can read about the product you are purchasing and be able to spend time focusing on the colors you need, & see the actual color or material you are ordering. If you are a wholesale customer, or want to order full rolls you can call in and speak with Michael Curtis, email@example.com or dial 877-33-VINYL ext 702
What do I do if I have an issue?
We prefer you email firstname.lastname@example.org this is to ensure if something goes wrong during your email communication, the owners can actually review what happens to make a decision if incorrect. But you can call us of course, 877-33-VINYL ext 0. Best time for an answer is 11-2pm EST Monday through Friday however we are always able to answer.
Does CraftHTV ship to a different country?
Absolutely, in fact we offer the lowest international rates anywhere in the crafting with vinyl market. The website during the checkout process will display the shipping fee for your country. We anticipate several questions about this but you can see how much it costs on our website. If you get the error "there is no available shipping rate for your address/country" that means your box may be too heavy or that rate is unavailable.
How much does shipping cost?
We have decided to make this as simple as we can. In the United States you pay a rate based upon your spending amount never more than $6.95 or you get free shipping when more than $68. International orders are $19.95 for under $100 USD and all orders over $100 USD are free to ship, anywhere in the world.